We operate as a virtual firm.
We maintain active relationships with senior associates and business partners.
We use the Internet to connect our teams. Each of us has an office
somewhere. We get together regularly in face to face meetings as
the needs of our business and client work requires. We use the Internet,
telephone, voice conferencing and computer technology
to behave as if we were all in the same office. We often include
individuals from our clients in such exchanges.
We work with senior associates and business partners who
have extensive experience in their areas of expertise. As a result, we can field senior teams who can met any size client requirement.
This "small but large" approach allows
us to bring the strength of larger
teams to our clients while keeping our operating expenses low. We pass on this benefit to our
clients in our rates.
Staff and Associates
The firm is headed by Roelf
Roelf acts as managing partner on client assignments. We build delivery teams as appropriate to the requirements of specific client assignments.
Roelf's profile on .
How We Deliver Our Services to Our Clients
- We negotiate explicit agreements covering our assignments. They clarify
the work we will do, the time
frame in which we will do it, the deliverables that will be produced, the terms under which the work will be done, and the estimated fees for the assignment. We build in clear
review dates at which point our clients can make go/no
go decisions for the rest of the assignment.
- We believe that consulting projects
are most effective when they involve staff from the client organization.
This allows for clear sunset clauses for the consultants and knowledge/skill
transfer to client staff.
- We deliver our professional development
training and coaching programs on an in-house basis.
This allows the client staff who have new skills the ability to
support one another as they implement these skills in behavior
change back on the job. We will customize our programs to
meet clients' specific needs.
- We incorporate our own and others' personal development self descriptive
instruments into the coaching and professional development
training programs that we deliver. We choose the self descriptive or 360° instrument that is right
for what we are training to accomplish, rather than limit ourselves
to only one instrument. We maintain certifications in several
leading instruments in order to be able to do this.
Our Consulting Approach
We are strong believers in skill
transfer and project management.
We shape our assignments to suit the needs of our clients. We focus
on helping the client address their definition of the problem. As
a result, we can bring any size team, from
a single individual, to a full
project team to our assignments.
We set clear go/no
go decision dates in our assignment proposals, and regularly
inform our clients of both work and billing status.
Process and Tools
We believe that organizations change
when they follow change plan that integrate activity in all 3 of these areas. Consequently,
we use the People Process Tools Framework as a guide in all of organizational consulting work that we do.
Project Management Framework
Experience with projects has taught us that
managing the tradeoffs between scope,
cost is the core of successful project management. Our projects are structured following
a set of project
management principles that have
proven themselves again and again in addressing these tradeoffs.