Collecting the Right Facts
is a 3 day "learning by doing"
professional development program that gives professionals effective
interviewing and data collection skills. Delivered to groups of 8
to 12 individuals, the program covers:
- Basic Interviewing Theory
- Basic Interviewer Behavior: Establishing and Keeping Rapport
- Basic Interviewer Talk:
Probing and Repeat Back
- Interview Control:
Using Your Voice and Your Body
- Interview Depth:
Using More Complex Probing Skills
- Special Interview Situations:
Gathering Data in Small Groups,
Planning Data Collection Campaigns ... ...
- Taking it Back to the Job:
Planning for Back Home Application.
Participants learn by doing, taking on the role of
interviewee in exercises and role plays. As well, attendees
take on the role of observers and
coaches, so that their learning
is completed from a variety of stances. Exercises are video-taped
and analyzed immediately
Attendees receive a 200 page plus
guide that includes concepts, "doing" checklists
and numerous "interview technique" guides.
The program is offered on an "in-house"
basis. This allows the course leaders to customize
many of the role plays and exercises to the attendees. For example,
when the attendees are information systems professionals, all of
the role-plays and exercises are set in systems environments.
The program can be delivered as a continuous 3 day
session, or as a set of 3 1 day
or 6 1/2 day modules spread
out over a number of weeks.
In the past, the program has been delivered as part
of a large consulting organization's professional development program.
It has been incorporated into training programs for information
systems business analysts, business processing re-engineering analysts
and project managers. We normally build custom roles plays and exercises
to set such programs in a working context familiar to the participants.
We will work with clients to deliver
sub-sets of this program if that makes most sense in their