Facilitating Work Teams is
a 3 day "learning by doing"
professional development program that gives professionals base
skills in work group facilitation. Delivered to groups of 8
to 12 individuals, the program covers:
- Managing Participant Expectations
- The Process / Content Distinction
- What Makes a Meeting Go Well
- Post Meeting Evaluations
- The Problem Solving Meeting
- Problem Solving Meetings that Involve Clients
- Acting as a Facilitator
- Other Types of Meeting:
Modifying the Basic Framework
- Handling Conflicts in Meetings
Participants learn by doing, taking on the role of
meeting leaders/facilitators and participants in exercises
and role plays. When possible, exercises and video-taped and analyzed
immediately after completion.
Attendees receive a 250 page plus
guide that includes concepts, "doing" checklists
and numerous "facilitation technique" guides.
The program is offered on an "in-house"
basis. This allows the course leaders to customize
many of the role plays and exercises to the attendees. For example,
when the attendees are information systems professionals, all
of the role-plays and exercises are set in systems environments.
The program can be delivered as a continuous 3 day session, or
as a set of 3 1 day or
6 1/2 day modules spread out over a number of weeks.
In the past, the program has been delivered as part of a large
consulting organization's professional development program. It
has been incorporated into training programs for information systems
business analysts, business processing re-engineering analysts
and project managers. We normally build custom roles plays and
exercises to set such programs in a working context familiar to
We will work with clients to deliver
sub-sets of this program if that makes most sense in their